What’s Best for You?
In the end, there is no one answer that is right for every dive store. The trick is to find the combination of in-house service and outsourcing that is best for you.
Even Matt Harlan tells us that, despite all the resources available to him at “The” Dive Shop, he still sends the occasional regulator to Air Tech for service, if it is a brand he’s not authorized to repair.
Equipment service is not a “necessary evil.”
- It’s a means of fulfilling our obligations to our suppliers and customers.
- It enhances the value of the products we sell.
- It’s an important profit center in and of itself.
Whatever approach helps you satisfy your customers and make money is clearly the best for you.
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