Roadblocks to In-House Service

At this point, you may be saying, “It’s nice that stores like ‘The’ Dive Shop can afford the luxury of a full-time technician — but my store isn’t that big (at least not yet).” What then, is your situation?

• Are you simply not in a position to handle the majority of service business that comes in the door?
• Can you handle the demand for service business most of the time, but become overwhelmed during the start-of-season rush?
• Do customers bring you equipment you do not sell and are not authorized to service?

If you answered Yes to any of these questions, you may want to look into outsourcing at least some of your service and repair work.

AirTech: Specializing in Outsourcing »

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