Leaders are Recognized Experts
In our industry, it’s common for store owners to be the highest-rated instructor on the staff. This is as it should be. It demonstrates to staff members not only a commitment to educational excellence, but that you understand their responsibilities as instructors as well or better than they do.
It also helps avoid problems that may arise when employees feel they “outrank” you. You know: “Well, I’m a (Course Director/licensed captain/certified repair technician) and you’re not, so don’t tell me what to do.”
There’s a reason generals command armies and not majors. Are you your store’s ranking officer?
Speaking of the military, it’s interesting to note that “management” is a term seldom used in the training of officers and NCOs. “Leadership,” on the other hand, is a frequent topic in training and the ability to lead is an integral part of every officer and NCO’s fitness reports.
There’s clearly a lesson there.
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