Leaders Work Longer, Harder

A true leader works longer and harder than anyone else in the store. No job is beneath him.

When I ran Lahaina Divers, I let it be known that if the restroom toilets got stopped up, or one of the heads on the boat got clogged, I was the guy to call. (Okay, I’ve got two kids. I’ve changed over 4,000 messy diapers in my time. A backed-up toilet holds no terror for me.)

I did this for two reasons:

• First, I knew the situation would be taken care of immediately. For a younger employee, procrastination might be understandable.
• Second — and more importantly — I knew that the staff could never complain if I made them scrub the deck or put away stinky rental gear because, no matter how unpleasant the job, I did worse.

No employee wants to feel like someone else’s personal serf. When everyone is willing to share the unpleasant jobs, then everyone gets to feel like part of the team.

Leaders get their hands dirty.

Leaders are recognized experts »

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